Shipping policy

We want your Vita Root experience to be smooth, from the moment you place your order to the moment it arrives at your door. Here is everything you need to know about our shipping and return policies.

1. Order Processing Time: All orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation as soon as your order has been processed and is ready to ship.

2. Tracking Your Order: Once your order has shipped, you will receive an email with your tracking number and a link to track your package in real time. If you have not received a tracking email within 3 business days of placing your order, please check your spam or junk folder before reaching out to us.

3. US Customers — Customs & Duties: Orders shipped to the United States may be subject to customs fees, import duties, or taxes upon arrival. These charges are determined by US Customs and are the customer's responsibility. Vita Root is not responsible for any additional customs charges applied to your order.

4. 30-Day Satisfaction Guarantee: If you are not completely satisfied with your Vita Root purchase for any reason, simply contact us within 30 days of receiving your order, and we will make it right. Your happiness and trust mean everything to us.

5. Am I Eligible for a Return or Refund? 

For hygiene and safety reasons, we are unable to accept returns on any of our products.

However, if you experience any issues with your order, please do not hesitate to contact us within 30 days of delivery, and we will work with you on a case-by-case basis to find the best solution possible.

We handle every situation individually because we understand that every customer's experience is different. Your satisfaction matters to us, and we will always do our best to make things right.

To be eligible for a return or refund, your request must meet the following conditions:

• Your request is made within 30 days of the delivery date

• The product is unused and in its original, sealed packaging

• You have proof of purchase, such as your order confirmation email

1. Received a Damaged or Wrong Item? 

We are so sorry if this happened! Please contact our customer support team within 7 days of receiving your order and include the following:

• Your order number

• A clear photo of the damaged or incorrect item

• A brief description of the issue

We will review your case promptly and send you a replacement or issue a full refund as quickly as possible.

Estimated Delivery Times

Please note that delivery times are estimates and may vary depending on your location, carrier delays, or customs processing for international orders.

Shipping Rates

Free shipping is automatically applied at checkout when your order meets the minimum order value.

 

Still Have Questions?

Our customer support team is always happy to help. If you have a question about your order, shipping, or returns, we are just a message away.